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Live Chat is the fastest growing communication medium for business websites. Despite the presence of e-mail, phone, and text messaging communication, people conducting business online still want to be able to reach out and talk with someone. Right now. LiveChat offers real time interaction with online shoppers, and a proven increase in sales conversions. In fact, many ecommerce websites that use Live Chat software experienced a conversion increase of up to 4 times. The reason this efficient tool is so powerful is that it offers instant sales help to online shoppers who may have questions. In a recent survey, 8 out of 10 online consumers had trouble finding answers on ecommerce websites. As the questions could not be answered in a timely fashion, a majority of the consumers abandoned their shopping cart and exited the site. ChatRelations LiveChat soothes this pain by enabling your sales clerks to offer immediate answers to web shoppers in real time, using instant messaging. Your chat operators can send information, links, or even guide users through your website. Consumers who receive immediate answers are more likely to act as well as remain loyal to companies that offer online support. Another money-generating feature of LiveChat is the floating invitation to chat. Instead of visitors initiating the conversation, your sales clerks can welcome new visitors and send non-intrusive chat invitations. About 50% of chat invitations are accepted by shoppers who are more likely to act to buy after receiving live help. As online spending grows, companies can capture more internet revenue with quality online customer service. Instant sales help or technical assistance may prevent your company from losing online customers and could even encourage shoppers to spend more. ChatRelations’ chat software allows you to engage with customers on a one-on-one basis, just like they were in your actual store. |
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