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Network Incident Tracker is a support tool for Network Engineers. It is comprised of incident tracking along with common troubleshooting tools. It is designed to optimize support delivery and leverage thousands of valuable support hours. The tool enables tracking of problem resolution for support cases. The network support tools include Ping, Traceroute, PuTTY, NSLookup, Wireshark, NetStat, PathPing and Skype. In addition there is a Subnet Calculator, Internet Throughput Test and TCP/UDP port reference. The Cisco specific tools include IOS download, TAC Service Requestor and End of Sale (EoS) reference. It eliminates the frustration with jumping between web pages and remembering commands. Have the tracker available to document root cause and network problem resolution. Summarize and analyze the pertinent problem resolution information for subsequent reference. Decrease the time spent on support issues and optimize network design. Advantages: Quick Launch Common Network Support Tools Decrease Time Spent Troubleshooting Issues Identify Support Patterns and Correlations Pin to Taskbar for Fast Access Drop Down Menu for Support Groups Network Support Tools Included Quick Launch Applications Ping Traceroute PuTTY NSLookup Wireshark NetStat PathPing Skype IOS Download Cisco TAC Subnet Calculator EoS Speed Test TCP/UDP Ports Cisco Support Forum

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